According to Paul J. Meyer – “Communication – the human connection – is the key to personal and career success”. In human resource management, communication is considered to be a great tool to tie everyone together in a single thread. The communication process is so influential that an HR’s success rate mostly depends on how well he or she communicates with others.
It is important to note that daily communication among friends and family differs from the communication required by HR personnel. With HR communication the aim is to build up a strong relationship with the each member of an organization so that the growth can be triggered. To do this effectively and successfully, you need to be strategic.
Here are some strategies that will help you in this regard:
In general, employees fear talking with anyone who is considered administration. They know that they are not necessarily very good speakers and if they say something wrong then they can be reprimanded.
As an HR representative, you need to take the initiative to communicate with the employees. Break the tension between you and the employees by letting them know early on they are in a safe space so that they do not feel fear sharing their views with you.
Be Professionally Informal:
While seemingly a contradiction in terms, it is not. You can be professional while you communicate in an informal nature, and doing so encourages employees to feel free communicating in response. Informal speech, common vernacular, and otherwise relaxed communication is great so long as it does not become unprofessional. It encourages employees to feel comfortable talking with you but ensures they respect your position.
Be a Good Listener:
To serve the purpose of communication, you need to emphasis listening. Give your employees enough room to speak. Know their needs and give value to their views. Encourage them to give advice on different matters and if you find any worthy advice, do not forget to appreciate it.
Maintain Honesty and Transparency:
Whenever you deliver any information, always be honest and transparent about the matter. Never try to misguide your employees. Be honest and encourage your employees to be honest.
Honesty and transparency help create a strong bonding between you and your employees. In this way, you will be able to establish effective communication with your team.
Keep Asking Questions:
Employees love to be asked questions on various issues by their employer. As an employer, you may have also noticed that the employees don’t approach you regarding issues at work but if you ask them, they will speak from the heart.
Here are some sample questions:
What are your feelings about working in this organization?
Is everything going all right?
What is your plan today?
What is the status of the ongoing assignments?
Can you give any information regarding the incident happened?
Do you have any other strategy to deal with the matter differently? Etc…
This questioning method will not only help improve communication and build up a strong relationship between you and your employees but also they will get a moral support that you are always there to take care of them.
Avoid Using Negative Approach:
Communication serves the purpose of boosting up the morale of the employees. The use of negative approaches like “this is not good” or “what’s wrong with you?” must be replaced with “try something different” or “what happened?”.
The negative approach has an attacking mood. It can make your employees frightful and can reduce their efficiency. Whereas, the positive approach creates a jovial environment and it is very much helpful in enhancing efficiency and productivity.
Now, make use of the communication strategies and feel the difference.